Empact Group
Job Title: Food Service Assistant
Company: Empact Group
Location: Polokwane, Limpopo
Contract Type: Contract
Posted: 13 August 2024
Closing Date: 31 August 2024
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About Empact Group
Empact Group is a leading provider of comprehensive food and beverage solutions, dedicated to delivering exceptional dining experiences across various sectors. Our Food Solutions division is committed to quality, innovation, and customer satisfaction. As we expand our operations, we are looking for a dedicated Food Service Assistant to join our team in Polokwane, Limpopo. This role is crucial for maintaining our high standards of food service and ensuring a positive experience for our clients and customers.
Main Purpose of the Job
The Food Service Assistant will be a key player in our food service operations, responsible for performing a range of tasks related to food production and front-of-house services. This role involves ensuring adherence to Health & Safety and Food Safety regulations while providing general support to enhance the efficiency of our food service operations. The ideal candidate will be passionate about delivering top-notch service and maintaining a high level of personal and professional standards.
Key Responsibilities
- Food Production Support:
- Assist with the preparation and cooking of food items according to established recipes and standards.
- Ensure that all food items are prepared and presented in a manner that meets or exceeds company quality standards.
- Follow proper food handling and hygiene procedures to maintain a clean and safe kitchen environment.
- Front-of-House Services:
- Provide excellent customer service by greeting and assisting guests in a courteous and professional manner.
- Handle food service tasks such as plating, serving, and replenishing food items as needed.
- Address customer inquiries and concerns promptly and effectively to ensure a positive dining experience.
- General Support:
- Perform various tasks related to the smooth operation of both front and back-of-house areas, including cleaning, organizing, and restocking supplies.
- Assist with setting up and breaking down service areas, ensuring that all equipment and utensils are clean and ready for use.
- Support kitchen staff with any additional tasks required to maintain operational efficiency.
- Health & Safety Compliance:
- Adhere to all Health & Safety and Food Safety regulations, including proper handling, storage, and disposal of food items.
- Ensure compliance with hygiene standards and maintain a clean and organized work environment.
- Participate in regular training sessions to stay updated on safety procedures and best practices.
- Customer Service Excellence:
- Take pride in delivering exceptional service and maintaining a professional appearance and demeanor at all times.
- Engage with customers to understand their needs and preferences, and ensure that their dining experience is enjoyable and satisfactory.
- Handle customer feedback constructively and work towards continuous improvement in service delivery.
Education and Experience
- Educational Background:
- Matric is essential.
- A qualification in Food and Beverage Services or Culinary Arts is advantageous but not required.
- Professional Experience:
- Previous experience in the hospitality industry is essential, with a focus on food service and customer interaction.
- Experience in customer service is advantageous, with a demonstrated ability to handle customer inquiries and provide effective solutions.
Knowledge, Skills, and Competencies
- Food Preparation Knowledge:
- Basic understanding of food preparation techniques and hygiene practices.
- Ability to follow recipes and instructions to ensure consistent quality in food production.
- Communication Skills:
- Strong verbal communication skills with the ability to interact professionally with customers, colleagues, and supervisors.
- Effective listening skills to understand customer needs and address them appropriately.
- Professional Appearance and Hygiene:
- Commitment to maintaining a high standard of personal appearance and hygiene.
- Adherence to dress code and grooming standards set by the company.
- Customer Service Orientation:
- Passionate about delivering world-class service and creating a positive experience for clients and customers.
- Ability to work in a fast-paced environment while maintaining a focus on customer satisfaction.
- Team Collaboration:
- Ability to work collaboratively with team members to achieve common goals and support overall operational efficiency.
- Flexibility to assist with various tasks as needed and contribute to a positive team environment.
Why Join Empact Group?
At Empact Group, we value our employees and strive to create a supportive and rewarding work environment. As a Food Service Assistant, you will have the opportunity to contribute to our mission of providing outstanding food service while developing your skills and career. If you are passionate about food service and customer care, and you thrive in a dynamic team setting, we invite you to apply for this role and become part of our dedicated team.
Empact Group is an equal opportunity employer. We are committed to Employment Equity and encourage applications from individuals from designated groups in line with our employment equity plan.
By applying for this role, you consent to the collection, processing, and storage of your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPI”). Your information will be securely stored and used solely for recruitment purposes.
