Service Centre Administrator – Incredible Connection (Pepkor Lifestyle)

Service Centre Administrator – Incredible Connection (Pepkor Lifestyle)

Location: Durban, KwaZulu-Natal
Employment Type: Permanent
Posted: 18 November 2025
Closing Date: 23 November 2025
Experience Level: Entry Level
Industry: Retail
Functional Area: Sales

About Pepkor Lifestyle and Incredible Connection

Pepkor Lifestyle forms part of one of South Africa’s most established retail groups, delivering reliable, innovative, and accessible retail experiences to millions of customers across the continent. Incredible Connection, under the Pepkor Lifestyle division, is a trusted technology retailer known for exceptional service, diverse product offerings, and a strong commitment to customer satisfaction.

As a Service Centre Administrator, you will become an important part of this high-energy retail environmnt, focused on delivering excellent service, supporting sales, and ensuring the store remains a welcoming and productive place for customers.

Why Join Pepkor Lifestyle?

Pepkor Lifestyle creates an environment where employees are supported, challenged, and inspired to grow. Here’s what makes this opportunity special:

1. Meaningful Impact

You will be part of a team that plays an essential role in making technology accessible to African consumers. Your day-to-day work will contribute directly to providing quality products and reliable service.

2. Access to Diverse Opportunities

Pepkor Lifestyle offers career mobility within its multiple brands and departments. Whether your interests lie in sales, service, administration, customer care, or management, you will find room to explore and advance.

3. Innovative, Fast-Paced Workplace

Employees are encouraged to share ideas, improve processes, and take initiative. The retail technology sector changes quickly, and you will gain valuable experience adapting to new trends and changes.

4. Professional Development & Support

You will benefit from structured training, performance encouragement, and opportunities to broaden your skill set.

5. Competitive Work Benefits

Although entry-level, the role includes competitive pay, workplace rewards, and long-term career progression paths inside the Pepkor Group.

Minimum Qualifications

To excel in this role, you should bring:

• Grade 12 / Matric certificate.
• 1–2 years of experience in a retail environment, preferably in customer service or sales support.
• Basic familiarity with technology products is an advantage (not complusory but helpful).

Key Responsibilities

As a Service Centre Administrator, you will play a central role in ensuring the store runs smoothly and customers have a positive experience. Your duties will include:

1. Providing Excellent Customer Service

• Assist customers with enquiries, product details, and service-related queries.
• Maintain a professional and helpful attitude at all times.
• Ensure customers are directed to the correct department or staff member.

2. Achieving Sales Targets

• Support the sales team by managing service centre activities that contribute to store sales goals.
• Promote relevant products when needed and guide customers through purchasing decisions.

3. Maintaining Product Knowledge

• Keep up-to-date with new devices, accessories, warranties, and service options.
• Attend product training and briefings to remain informed about the store’s offerings.

4. Merchandising and Store Presentation

• Ensure displays, shelves, and the service centre area are neat, clean, and visually appealing.
• Assist with stock rotation and ensure products are correctly labelled.

5. Safety & Security Contribution

• Follow all in-store security protocols.
• Assist in reducing stock loss by practising accurate administration and monitoring high-value items.

6. Effective Teamwork and Self-Management

• Collaborate with colleagues to deliver seamless service.
• Take responsibility for your tasks, time management, and performance.
• Support team members during busy trading periods or promotional cycles.

Who Should Apply?

This position is ideal for individuals who:

• Enjoy working in a fast-paced retail environmnt.
• Love interacting with customers and solving day-to-day challenges.
• Want to gain more experience in sales, customer service, and retail operations.
• Are willing to grow and build a long-term career in the retail sector.

Take the Next Step

If you’re looking for a role where you can grow, learn, and contribute to one of South Africa’s most dynamic retail brands, this opportunity is the perfect starting point. Pepkor Lifestyle offers the ideal platform for motivated individuals to build a rewarding career.

Apply before 23 November 2025 and start your journey with a company committed to innovation, customer satisfaction, and employee development.